SV9000 Series Available from SoundTel

 

NEC has created the next evolution of their award-winning communications technologies with its UNIVERGE SV9000 Series Communications Platforms. The SV9000 Series smart enterprise and SMB solutions leverage technologies which optimize business practices, drive workforce engagement, and create a compeNEC-Communication-Platforms-UNIVERGE-SV9100titive advantage – resulting in your business being more efficient, flexible, and productive. These powerful communications solutions are designed to fit your business’s unique needs and provide you with high-efficiency, easy-to-deploy technology that you require.

The SV9000 Series enhances the overall user experience. From IT staff and office workers to the receptionist and all other employees, the SV9000 Series provides communication tools that can be tailored to individual roles to streamline information delivery and increase productivity.

The SV9000 offers:

  • Native UC on all platforms
  • New licensing software delivery models
  • Easy administration and deployment tools
  • Enhanced vertical workflow solutions

SoundTel 30 years

With SoundTel, you can be assured of best-in-class service, support and prices.

SoundTel can help you upgrade or replace for your current NEC system or replace an out-of-date system from another manufacturer. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

NEC Ranks Highest in Customer Service, Trust, and Technology

Recently, Nemertes Research surveyed 500 IT decision-makers to determine how they rate their technology vendors.NEC logo The survey asked 20 key questions that were designed to help determine which IP telephony vendor has the best customer service, and what that service actually means when put into context. NEC-logo

The survey results show that NEC ranks the highest among vendors in the categories of Trusted Advisor, Technology and Customer Service.

NEC offers a broad range of enterprise communications solutions – ranging from small to very large systems – that effectively support enterprise and SMB customers whose requirements span from traditional TDM to full IP and 100% software-based deployments.

Read the full article on the NEC blog here.

logoSoundTel is a proud supplier and installer of NEC phone systems, and can help you find the perfect new system or phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Phone Tips and Tricks: For System Managers of NEC IPK I and NEC IPK II Systems

SoundTel presents a series of “Tips and Tricks” to help you better utilize your phone system. For more Tips and Tricks go to our website support page.
16_line_wdisp_large
Are you the system manager for your business NEC IPK I or IPK II phone systems? System managers maintain the phone system user information, as well as some of the system wide features. The most common information that needs changing is user names and system date and time. More material on voice mail system administration is available directly from SoundTel. Please consult with your SoundTel representative for details of your system.

Here is a quick guide for those changes:

NEC IPK I and NEC IPK II System Administration User Manual

elite_ipk_singlepim_smallHave a question or want to suggest a topic? Email us at phonetips@soundtel.com
For other inquiries contact us at 425-481-5493 or service@soundtel.com

For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Can a New Telephone System Save Lives?

Healthcare15If you run a healthcare business or senior care facility, putting someone on extended hold or missing a call could be a matter of life or death. Answering all calls in a timely matter is more than good customer service in the healthcare industry. Yet many offices struggle with out-of-date systems that are unable to handle growing clientele numbers efficiently and effectively. Simply parking customers on hold for several minutes is not acceptable.

A recent article, An RX For Hospitals: Communications Overhaul, on the website Breakthroughs, highlights this issue in a healthcare setting. The story, which first appeared on the Dallas NPR station KERA radio, focused on how NEC’s technology helped John Peter Smith (JPS) Hospital in Ft. Worth not only save money, but also save lives and improve the patient experience.

200181824-001As the article highlights, there is a wide range of technologies to upgrade or replace aging systems. VoIP offers faster, clearer and more reliable service than many traditional phone lines. IP-based communications allow businesses to answer phones through their laptops, check their email for voicemail left in their office, and run high-bandwidth medical applications that are becoming more popular.

As an authorized NEC dealer, SoundTel can help you find the perfect new phone system or offer upgrades for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Support Ends for NEAX 2400 & 2000 Family of Products

phonestarewebIf you have an older NEC system, SoundTel has an important notice: as of April 1st, 2014, NEC no longer supports the NEAX 2400 & 2000 family of products. Now that these systems have reached their end-of-life, it is critical that you understand the impact of this change and what to do to avoid the possibility of system failure and interruption to your business.

What does this mean for you? Since there will be no support for NEAX 2400 & 2000 product, if your business is still using these systems, continuing to operate an end-of-life/end-of-support communication system poses a number of risks to your organization, including loss of:

  • Newly manufactured replacement parts
  • Software support
  • Technical support from the manufacturer
  • New software enhancements

Because keeping your businesses operations are critical, we believe it is urgent that you take action to ensure continued support of your NEC voice PBX systems. NEC and SoundTel suggests customers like you migrate to the latest UNIVERGE technologies. We know you understand how critical your voice communications system is to running your businesses. Here are some upgrade suggestions:

  • UNIVERGE® SV8500—the evolution of the NEAX 2400 platform that maintains all existing features and functionality.
  • UNIVERGE 3C—the software-based platform that utilizes open services and standards, meeting your needs both today and in the future.
  • UNIVERGE Cloud Services Unified Communication-as-a-Service—the software-based platform that allows access to the 3C platform in the cloud, eliminating on-premises equipment and on-site maintenance.

Terminals_largeSoundTel can help you find the perfect phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

 

Brand New Phones Can Upgrade Your Older System

DT730_24_lgIs your business tired of using dated looking phones, but don’t want the cost of upgrading your entire system?  Now, if your business is using an NEC IPK II model system, you can upgrade to new NEC phones without the cost and hassle of changing the entire system.

For businesses using an IPK II system, you can now upgrade to a brand new Univerge all digital handset that will easily integrate into your system. These phones will help modernize the look of your office at a fraction of the cost of an entire communications system. And remember that for these older systems, only used handsets are available. So for a little more money than used, you can upgrade to a brand new digital phone.

DT330_12_largeIf your system is an older IPK I version, digital phones are also available when you add a retrofit keypad. This is a great way to modularly update your current system.

SoundTel can help you find the perfect phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more.

NEC Software Assurance Amnesty Program

As a small business owner, there are two things you never have enough of: time and money. So we all prioritize what we spend both on and make compromises. But sometimes trying to save time and money can cost you both. Now SoundTel and NEC have a special offer that will let you redo a costly decision.

NEC SWA CheckNEC’s Software Assurance Program made it easy for you to maintain the latest software and technology for your business. With the new Software Assurance Amnesty Program, now through March 31, 2014, you can renew an expired SWA contract (for qualifying NEC products) without paying reinstatement fees.

Maintaining your current SWA contract offers significant benefits:

  • Protect technology investments: Maintaining current systems and applications ensures you have the latest technology and tools to stay competitive.
  • Mitigate unforeseen costs: SWA enables you to stay current as technology evolves, alleviating unexpected costs and complexity of a major upgrade.
  • Simplify budget planning: Annual and multi-year contracts are available and eliminate the unexpected costs for bug fixes, service packs enhancements and new releases.
  • Try out the latest features: Upgraded software often includes free enhancement licenses to try out new features such as Desktop Suites and UMobility at no cost to you.

nec-monitor-152webIn addition to renewing your Software Assurance Program, consider addingSountel’s System Protection Plan. With the System Protection Plan,SoundTel will cover all of your telecom related products from your phone system to your phone bill. With an annual visit we can check your voicemail for security is-sues, train new staff and refresh veterans, examine your phone bill for potential savings and back up your existing voicemail and telephone systems database. We will also provide a little TLC for your phones by replacing designation labels.

Soundtel offers significant savings when purchasing these two programs together. Contact us for more details.

Contact SoundTel or call 425.481.5493 or 800.797.3663 before March 31, 2014 and we will help you find the best Software Assurance program for your business and tell you more about our System Protection Plans.