Tag: NEC

SV9000 Series Available from SoundTel

Karl de Vera

 

NEC has created the next evolution of their award-winning communications technologies with its UNIVERGE SV9000 Series Communications Platforms. The SV9000 Series smart enterprise and SMB solutions leverage technologies which optimize business practices, drive workforce engagement, and create a compeNEC-Communication-Platforms-UNIVERGE-SV9100titive advantage – resulting in your business being more efficient, flexible, and productive. These powerful communications solutions are designed to fit your business’s unique needs and provide you with high-efficiency, easy-to-deploy technology that you require.

The SV9000 Series enhances the overall user experience. From IT staff and office workers to the receptionist and all other employees, the SV9000 Series provides communication tools that can be tailored to individual roles to streamline information delivery and increase productivity.

The SV9000 offers:

  • Native UC on all platforms
  • New licensing software delivery models
  • Easy administration and deployment tools
  • Enhanced vertical workflow solutions

SoundTel 30 years

With SoundTel, you can be assured of best-in-class service, support and prices.

SoundTel can help you upgrade or replace for your current NEC system or replace an out-of-date system from another manufacturer. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

NEC Ranks Highest in Customer Service, Trust, and Technology

Karl de Vera

Recently, Nemertes Research surveyed 500 IT decision-makers to determine how they rate their technology vendors.NEC logo The survey asked 20 key questions that were designed to help determine which IP telephony vendor has the best customer service, and what that service actually means when put into context. NEC-logo

The survey results show that NEC ranks the highest among vendors in the categories of Trusted Advisor, Technology and Customer Service.

NEC offers a broad range of enterprise communications solutions – ranging from small to very large systems – that effectively support enterprise and SMB customers whose requirements span from traditional TDM to full IP and 100% software-based deployments.

Read the full article on the NEC blog here.

logoSoundTel is a proud supplier and installer of NEC phone systems, and can help you find the perfect new system or phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Phone Tips and Tricks: For System Managers of NEC IPK I and NEC IPK II Systems

Karl de Vera

SoundTel presents a series of “Tips and Tricks” to help you better utilize your phone system. For more Tips and Tricks go to our website support page.
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Are you the system manager for your business NEC IPK I or IPK II phone systems? System managers maintain the phone system user information, as well as some of the system wide features. The most common information that needs changing is user names and system date and time. More material on voice mail system administration is available directly from SoundTel. Please consult with your SoundTel representative for details of your system.

Here is a quick guide for those changes:

NEC IPK I and NEC IPK II System Administration User Manual

elite_ipk_singlepim_smallHave a question or want to suggest a topic? Email us at phonetips@soundtel.com
For other inquiries contact us at 425-481-5493 or service@soundtel.com

For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Can a New Telephone System Save Lives?

Karl de Vera

Healthcare15If you run a healthcare business or senior care facility, putting someone on extended hold or missing a call could be a matter of life or death. Answering all calls in a timely matter is more than good customer service in the healthcare industry. Yet many offices struggle with out-of-date systems that are unable to handle growing clientele numbers efficiently and effectively. Simply parking customers on hold for several minutes is not acceptable.

A recent article, An RX For Hospitals: Communications Overhaul, on the website Breakthroughs, highlights this issue in a healthcare setting. The story, which first appeared on the Dallas NPR station KERA radio, focused on how NEC’s technology helped John Peter Smith (JPS) Hospital in Ft. Worth not only save money, but also save lives and improve the patient experience.

200181824-001As the article highlights, there is a wide range of technologies to upgrade or replace aging systems. VoIP offers faster, clearer and more reliable service than many traditional phone lines. IP-based communications allow businesses to answer phones through their laptops, check their email for voicemail left in their office, and run high-bandwidth medical applications that are becoming more popular.

As an authorized NEC dealer, SoundTel can help you find the perfect new phone system or offer upgrades for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Support Ends for NEAX 2400 & 2000 Family of Products

Karl de Vera

phonestarewebIf you have an older NEC system, SoundTel has an important notice: as of April 1st, 2014, NEC no longer supports the NEAX 2400 & 2000 family of products. Now that these systems have reached their end-of-life, it is critical that you understand the impact of this change and what to do to avoid the possibility of system failure and interruption to your business.

What does this mean for you? Since there will be no support for NEAX 2400 & 2000 product, if your business is still using these systems, continuing to operate an end-of-life/end-of-support communication system poses a number of risks to your organization, including loss of:

  • Newly manufactured replacement parts
  • Software support
  • Technical support from the manufacturer
  • New software enhancements

Because keeping your businesses operations are critical, we believe it is urgent that you take action to ensure continued support of your NEC voice PBX systems. NEC and SoundTel suggests customers like you migrate to the latest UNIVERGE technologies. We know you understand how critical your voice communications system is to running your businesses. Here are some upgrade suggestions:

  • UNIVERGE® SV8500—the evolution of the NEAX 2400 platform that maintains all existing features and functionality.
  • UNIVERGE 3C—the software-based platform that utilizes open services and standards, meeting your needs both today and in the future.
  • UNIVERGE Cloud Services Unified Communication-as-a-Service—the software-based platform that allows access to the 3C platform in the cloud, eliminating on-premises equipment and on-site maintenance.

Terminals_largeSoundTel can help you find the perfect phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

 

Brand New Phones Can Upgrade Your Older System

Karl de Vera

DT730_24_lgIs your business tired of using dated looking phones, but don’t want the cost of upgrading your entire system?  Now, if your business is using an NEC IPK II model system, you can upgrade to new NEC phones without the cost and hassle of changing the entire system.

For businesses using an IPK II system, you can now upgrade to a brand new Univerge all digital handset that will easily integrate into your system. These phones will help modernize the look of your office at a fraction of the cost of an entire communications system. And remember that for these older systems, only used handsets are available. So for a little more money than used, you can upgrade to a brand new digital phone.

DT330_12_largeIf your system is an older IPK I version, digital phones are also available when you add a retrofit keypad. This is a great way to modularly update your current system.

SoundTel can help you find the perfect phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more.

NEC Software Assurance Amnesty Program

Karl de Vera

As a small business owner, there are two things you never have enough of: time and money. So we all prioritize what we spend both on and make compromises. But sometimes trying to save time and money can cost you both. Now SoundTel and NEC have a special offer that will let you redo a costly decision.

NEC SWA CheckNEC’s Software Assurance Program made it easy for you to maintain the latest software and technology for your business. With the new Software Assurance Amnesty Program, now through March 31, 2014, you can renew an expired SWA contract (for qualifying NEC products) without paying reinstatement fees.

Maintaining your current SWA contract offers significant benefits:

  • Protect technology investments: Maintaining current systems and applications ensures you have the latest technology and tools to stay competitive.
  • Mitigate unforeseen costs: SWA enables you to stay current as technology evolves, alleviating unexpected costs and complexity of a major upgrade.
  • Simplify budget planning: Annual and multi-year contracts are available and eliminate the unexpected costs for bug fixes, service packs enhancements and new releases.
  • Try out the latest features: Upgraded software often includes free enhancement licenses to try out new features such as Desktop Suites and UMobility at no cost to you.

nec-monitor-152webIn addition to renewing your Software Assurance Program, consider addingSountel’s System Protection Plan. With the System Protection Plan,SoundTel will cover all of your telecom related products from your phone system to your phone bill. With an annual visit we can check your voicemail for security is-sues, train new staff and refresh veterans, examine your phone bill for potential savings and back up your existing voicemail and telephone systems database. We will also provide a little TLC for your phones by replacing designation labels.

Soundtel offers significant savings when purchasing these two programs together. Contact us for more details.

Contact SoundTel or call 425.481.5493 or 800.797.3663 before March 31, 2014 and we will help you find the best Software Assurance program for your business and tell you more about our System Protection Plans.

Welcome to UMobility: NEC UNIVERGE SV8100 Mobile Extension

Karl de Vera

To stay coTerminals_largempetitive in today’s business environment, your company needs to be flexible and always available. In this around the clock business world, mobility is a must. With NEC’s new Mobile Extension for the UNIVERGE SV8100, now you can be in the office 24/7. AndSoundTel can upgrade you now.

Mobile Extension gives you access to all of the features of your office phone from almost any external communications device, including your mobile phone, home phone or other device, to simulate an extension of your office phone. One number access lets your customers reach you wherever you are and they will never know you’re not at the office.

One-Number Access

With one number access, you can use the same business phone number for both your desktop phone and mobile extension so customers, vendors and business associates need only one number to reach you. This can dramatically decrease amount of time it takes you to respond.

Flexible Call Control

Incoming calls that are not answered by a mobile device can be set to follow internal routing, including to your office voice mail. You can also control who gets through. When you combine Mobile Extension with the SV8100 Call Forward Both Ring feature, both your desk phone and your mobile device ring simultaneously. Unanswered calls to your direct extension can be routed to office voice mail, while internal and transferred calls are not.

Management of Mobile Extension Calls in Progress

Remote Mobile Extension users can access their office phone features on their mobile device even when answering a Mobile Extension call. You can transfer the call, place it on hold or insert the caller into a conference right from the extension.

Access to All Key Desktop Telephone Features

Offsite workers can now manage the features of their office communications systems. With the UNIVERGEMobile Extension, they can access their office telephone-based productivity tools right on their mobile devices.

Mobility Features:

  • Enables mobile user to intercom anyone in the office using that person’s extension number instead of being routed through the receptionist or voice mail system.
  • A mobile user can mask their caller ID as their office number when making external calls.
  • The mobile user can transfer a call to an office extension directly.
  • If a call transferred to a mobile user isn’t answered, the call is sent to the user’s office voice mail instead of mobile voice mail.
  • When a call is sent to a user’s desk phone, the call can be set to ring on the desk phone and the mobile device at the same time.
  • While talking on the office phone a user can transfer the call to their mobile device, allowing the user to leave their office if needed.

nec-monitor-53-resized-600*Mobility requires a SoundTel technician to set up and train the user on the functions.
*Depending on phone system configuration, Mobility may require two phone lines to be in use on the phone system per user.
*Mobility uses 2 ports per user counting towards total phone system port availability and can be upgraded by a port upgrade license. (64 ports, 256 ports, 712 ports)

For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more about the NEC UNIVERGE SV8100 Mobile Extension or any of the wide range of mobile communications solutions offered by SoundTel.

Phone Tips and Tricks: Browser Based Maintenance on NEC Phone System

Karl de Vera

Collaboration_23Browser based maintenance is one of the best features of a modern business phone system. If you have an NEC IPK2 or newer system, this feature is available to you with NEC’s Web Pro. Below we review some of the most basic features of this program.

Web Pro for the NEC SV8100 and IPK2

To start the program:

  • Open Internet explorer (Web pro does not work properly with Chrome)
  • In the web address field enter the IP address of the phone system
  • Enter your user name then password. Both the user name and password are case sensitive.
  • Default user name: ADMIN1
  • Default password: 0000 (four zero’s)

If you are unable to log in:

  • Check your IP address
  • Check your user name and password, remember both are case sensitive
  • Check your internet access and access to your network. Both are needed to access Web Pro
  • Call SoundTel for help

Swapping two phone locations
Available with the SV8100 software 3.0 and above. If you own a SV8100 and do not see the following feature, you will need a firmware upgrade.

  • Log into the phone system administration page see “To start the program” above
  • Click on the Swap icon
  • Use the drop down menu to select the two extensions you want to swap locations
  • Ensure both users are not on the phone
  • Click the Apply button to save
  • All of the data for the phone is now swapped including name, buttons, extension number, and voicemail box

Change the name displayed on a phone

  • Log into the phone system administration page (see “To start the program” above)
  • Click on the System data icon
  • Click on 15.XX Extension setup to expand the column
  • Click on 15.01 Extension basic setup
  • Use the drop down menu to locate the extension name you want to change and click on it
  • In the field 01 Name clear the previous name and type the new name of the extension
  • Click on the Apply button to save

nec-monitor-53-resized-600For over 25 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn about internet security, anti-virus, firewall protection and more. Arrange for your free 15 minute CheckIn communications system analysis and SoundTel can help make sure your business is protected.

 

 

Migrating Your End-Of-Life NEAX 2400 and NEC 2000 Telephone Systems

Karl de Vera

NEC has announced End of Support for all NEAX 2400 and NEC 2000 telephone systems effective March 31, 2014. End of Support means no parts and no tech support will be offered by NEC for these systems. Both the NEAX 2400 and NEC 2000 have been End-of-Life products for some time, and NEC will no longer develop or make new parts for them.

NEC2400Your investments in technology are extremely important. They bring value to your business NEC2400and often help increase your bottom line and competitive advantage. But as systems near their end-of-life, the prospect of upgrading to a new system can be overwhelming. The investment in time, learning and money could be more than a small business has resources to manage. SoundTel and NEC are committed to helping you maintain your investment in your current NEC system while providing a clear migration path to a new, upgraded system.

We want to make sure that no customer is left behind when innovation hit the market and new technologies are delivered. Because of this, SoundTel has partnered with NEC and developed a straightforward migration path for systems such as the UNIVERGE SV8500 communications server or the UNIVERGE 3C unified communications and collaboration solution. There are options available to fit any budget.

SoundTel is a fully authorized NEC dealer that can help you choose the right upgrade for your business. For over 25 years, we have assisted companies find solutions to a wide range of communications needs. Our professional staff will make any job a worry-free experience for, saving the headache and stress of trying to do it yourself. As NEC experts, are staff can guide your business to make the most of your current investment in communications systems for the least cost and effort on your part. We can help you through every part of the process and provide best in class customer service following the upgrade.

We are a local, family-owned business invested in our community. Contact SoundTel to discuss which option is best for your company. Call 1-800-797-3663 or 425-481-5493 to learn more about your options for upgrading your systems and for a free communications analysis.