Phone Tips and Tricks: For System Managers of NEC SV8100 Systems

SoundTel presents a series of “Tips and Tricks” to help you better utilize your phone system. For more Tips and Tricks go to our website support page.

22_lgdisp2Are you the system manager for your business NEC SV8100 phone systems? System managers maintain the phone system user information, as well as some of the system wide features. The most common information that needs changing is user names and system date and time. Note that this system has browser based maintenance. For security purposes you have to have the user name and password to access it. More material on voice mail system administration is available directly from SoundTel. Please consult with your SoundTel representative for details of your system.

Here is a quick guide for those changes:

NEC SV8100 User Guide with WebPro

Terminals_largeHave a question or want to suggest a topic? Email us at

For other inquiries contact us at 425-481-5493 or

For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Welcome to UMobility: NEC UNIVERGE SV8100 Mobile Extension

To stay coTerminals_largempetitive in today’s business environment, your company needs to be flexible and always available. In this around the clock business world, mobility is a must. With NEC’s new Mobile Extension for the UNIVERGE SV8100, now you can be in the office 24/7. AndSoundTel can upgrade you now.

Mobile Extension gives you access to all of the features of your office phone from almost any external communications device, including your mobile phone, home phone or other device, to simulate an extension of your office phone. One number access lets your customers reach you wherever you are and they will never know you’re not at the office.

One-Number Access

With one number access, you can use the same business phone number for both your desktop phone and mobile extension so customers, vendors and business associates need only one number to reach you. This can dramatically decrease amount of time it takes you to respond.

Flexible Call Control

Incoming calls that are not answered by a mobile device can be set to follow internal routing, including to your office voice mail. You can also control who gets through. When you combine Mobile Extension with the SV8100 Call Forward Both Ring feature, both your desk phone and your mobile device ring simultaneously. Unanswered calls to your direct extension can be routed to office voice mail, while internal and transferred calls are not.

Management of Mobile Extension Calls in Progress

Remote Mobile Extension users can access their office phone features on their mobile device even when answering a Mobile Extension call. You can transfer the call, place it on hold or insert the caller into a conference right from the extension.

Access to All Key Desktop Telephone Features

Offsite workers can now manage the features of their office communications systems. With the UNIVERGEMobile Extension, they can access their office telephone-based productivity tools right on their mobile devices.

Mobility Features:

  • Enables mobile user to intercom anyone in the office using that person’s extension number instead of being routed through the receptionist or voice mail system.
  • A mobile user can mask their caller ID as their office number when making external calls.
  • The mobile user can transfer a call to an office extension directly.
  • If a call transferred to a mobile user isn’t answered, the call is sent to the user’s office voice mail instead of mobile voice mail.
  • When a call is sent to a user’s desk phone, the call can be set to ring on the desk phone and the mobile device at the same time.
  • While talking on the office phone a user can transfer the call to their mobile device, allowing the user to leave their office if needed.

nec-monitor-53-resized-600*Mobility requires a SoundTel technician to set up and train the user on the functions.
*Depending on phone system configuration, Mobility may require two phone lines to be in use on the phone system per user.
*Mobility uses 2 ports per user counting towards total phone system port availability and can be upgraded by a port upgrade license. (64 ports, 256 ports, 712 ports)

For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more about the NEC UNIVERGE SV8100 Mobile Extension or any of the wide range of mobile communications solutions offered by SoundTel.

Phone Tips and Tricks: Browser Based Maintenance on NEC Phone System

Collaboration_23Browser based maintenance is one of the best features of a modern business phone system. If you have an NEC IPK2 or newer system, this feature is available to you with NEC’s Web Pro. Below we review some of the most basic features of this program.

Web Pro for the NEC SV8100 and IPK2

To start the program:

  • Open Internet explorer (Web pro does not work properly with Chrome)
  • In the web address field enter the IP address of the phone system
  • Enter your user name then password. Both the user name and password are case sensitive.
  • Default user name: ADMIN1
  • Default password: 0000 (four zero’s)

If you are unable to log in:

  • Check your IP address
  • Check your user name and password, remember both are case sensitive
  • Check your internet access and access to your network. Both are needed to access Web Pro
  • Call SoundTel for help

Swapping two phone locations
Available with the SV8100 software 3.0 and above. If you own a SV8100 and do not see the following feature, you will need a firmware upgrade.

  • Log into the phone system administration page see “To start the program” above
  • Click on the Swap icon
  • Use the drop down menu to select the two extensions you want to swap locations
  • Ensure both users are not on the phone
  • Click the Apply button to save
  • All of the data for the phone is now swapped including name, buttons, extension number, and voicemail box

Change the name displayed on a phone

  • Log into the phone system administration page (see “To start the program” above)
  • Click on the System data icon
  • Click on 15.XX Extension setup to expand the column
  • Click on 15.01 Extension basic setup
  • Use the drop down menu to locate the extension name you want to change and click on it
  • In the field 01 Name clear the previous name and type the new name of the extension
  • Click on the Apply button to save

nec-monitor-53-resized-600For over 25 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn about internet security, anti-virus, firewall protection and more. Arrange for your free 15 minute CheckIn communications system analysis and SoundTel can help make sure your business is protected.



NEC SV8100 Telephone and Voice Mail System Updates

NEC has recently developed some great updates for your Univerge telephone system platform, including enhancements to all voice mail platforms and desktop suites. Here is just a few of the updates we are most excited about.

System Wide Highlights:

Virtual Extension Enhancement
Caller ID is now available for Virtual Extensions, allowing you to selectively screen calls, avoiding surveys and telemarketers. This enhancement also makes caller-ID appear on LCD for station-to-station calls, external calls and a virtual extension.

USB Backup
Administrators can now back-up programmed data to a USB drive via Webpro. System data can also be uploaded from a USB drive.

Do Not Disturb Enhancement (DND)
DND enables users to activate the Do Not Disturb feature on a phone, ringing or not. Callers will simply hear the user’s customized message and be transferred to voicemail.

Softkey Disable
Management can easily disable the softkey function per station (ie. Breakroom, lobby)
Voice Mail Highlights:

Terminals_largeUM8000 Voice Mail
Mobile Web Mailbox Manager (MWMM)
The MWMM web application is designed to run on a smartphone browser, allowing subscribers to listen to messages and configure their mailbox settings, including the Presence Greetings. Great for mobile employees.

Google Chrome Support
In addition to Internet Explorer and Mozilla Firefox, Google Chrome is now supported for both the Web Administration Console and the Web Mailbox Manager.

Presence Greetings Support
The available subscriber greetings have been expanded to support over 10 Presence
Greetings, allowing the subscriber to provide callers feedback on their status.
Subscribers may use any of the following user interfaces to configure the greeting that callers hear:
• Telephone User Interface (TUI)
• Web Mailbox Manager (WMM)
• Mobile Web Mailbox Manager (MWMM)

Inmail Voice Mail Enhancement
The Answer Table determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The answer table has been increased from 8 to 16.
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. The Dial Action Table has been increased from 16 to 32.

Queued Message Notification enables configuration of each voice mailbox to receive new-message notifications at a pre-set time. DT730_24_lg This is useful for companies that commonly receive messages after regular business hours, or a service desk collecting after hour messages that can be delivered at a pre-set time.

You already know how valuable your NEC SV8100 Univerge system is to your business. To ensure your phone system always gets the most up-to-date software, SoundTel provides Software Assurance Packages and Service Protection Plans. SoundTel can affordably provide or upgrade both types of plans for your business today. To learn more about the latest updates for your NEC SV8100 and get a free CheckIn to assure your system is doing all it can for your business email SoundTel or call today at 1-800-797-3663 or 425-481-5493 for a full preview.

Annual NEC SV8100 Updates are Here!

NEC UNIVERGE SV8100 is a solution-rich platform designed to easily embrace new features and technologies. It is scalable and can be expanded in size and features to meet business’ communication needs now and in the future. To make this powerful and efficient telephone system keep up with the latest technology, NEC releases two software updates each year. Within the eight newest features that NEC just announced, SoundTel has highlighted the two that may be the most beneficial to small and medium size businesses.

Update Highlights:

1. Ecology

This new energy saving feature has two new ways to help you save energy on your phone system.

1) Power Cutting: This function is controlled by the Night Mode. The power of the terminals will be turned off when you turn the night mode on.

2) Power Saving: This function darkens the brightness of all Line Key and Feature Key LED’s on the Multiline Terminal. Any key operation or incoming call will end the power saving mode.

Although the phones use very little power, over long periods of time even small power savings add up!

2. DID (Direct Inward Dial) Enhancement

Direct Inward Dial lets outside callers directly dial system extensions. It also has a function to automatically reroute DID calls depending on how it is programmed. This update adds more flexible schedule settings for your DID lines. You will get DID Call by Day of the Week schedule and increased time patterns in which DID calls can be routed.


Want to learn more about the latest updates for NEC SV8100?

Dowload full preview on NEC updates-resized-600




To ensure your telephone system always gets the most updated software:


Software Assurance CTA-resized-600

[Tips & Tricks] How to set up the one-touch key on your NEC and Panasonic telephones.

SoundTel presents a series of “Tips and Tricks” that will help you better utilize your phone system. For more Tips and Tricks click here to go to our website support page.

Do you know that you are able to store an extension number or a phone number on your phone? Follow our tips below to set up this feature on your phone today! Your associate or regular customer will be only one-button away.

Steps to set up the one-touch key on your Panasonic phone:

For DBS-824, Large DBS, DBS 576, and DBS 576HD:
1. Press ON/OFF
2. Select Program
3. Press a button to be programmed
4. Enter the extension number or a phone number (DBS 576 and 576HD only)
5. Press Hold
6. Press ON/OFF


Steps to set up the one-touch key on your NEC phone:

For IPK I:
1. Press Feature
2. Press Redial
3. Press a button to be programmed
4. Dial 1
5. Enter the extension number (storing a phone number is not available on this system)
6. Press Feature again to end

For IPK II and SV8100:
1. Press Speaker
2. Dial 751
3. Press a button to be programmed
4. Dial 01 and the screen will display “DSS/ONE TOUCH”
5. Enter the extension number OR 9+ destination phone number
6. Press Hold to save, you should hear a confirmation beep
7. Press Speaker to exit

We hope this series of tips will help you better utilize the functions on your phone system.