Can a New Telephone System Save Lives?

Healthcare15If you run a healthcare business or senior care facility, putting someone on extended hold or missing a call could be a matter of life or death. Answering all calls in a timely matter is more than good customer service in the healthcare industry. Yet many offices struggle with out-of-date systems that are unable to handle growing clientele numbers efficiently and effectively. Simply parking customers on hold for several minutes is not acceptable.

A recent article, An RX For Hospitals: Communications Overhaul, on the website Breakthroughs, highlights this issue in a healthcare setting. The story, which first appeared on the Dallas NPR station KERA radio, focused on how NEC’s technology helped John Peter Smith (JPS) Hospital in Ft. Worth not only save money, but also save lives and improve the patient experience.

200181824-001As the article highlights, there is a wide range of technologies to upgrade or replace aging systems. VoIP offers faster, clearer and more reliable service than many traditional phone lines. IP-based communications allow businesses to answer phones through their laptops, check their email for voicemail left in their office, and run high-bandwidth medical applications that are becoming more popular.

As an authorized NEC dealer, SoundTel can help you find the perfect new phone system or offer upgrades for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Unified Communications and Healthcare

Like many industries, healthcare is increasingly embracing technology to reduce costs and improve services. Today, the healthcare industry is clearly focused on moving towards a paperless and wireless system. This progression naturally leads to the impletmentation of Unified Communication (UC) solutions. Unified communications offers many productivity-enhancing applications to all industries including healthcare. Some of the most common UC applications include integrated mobile communications with single number presence, converging voice and data over a single network and allowing users to receive all messages (voice, fax, email) in one box. These tools are affordable and available for even small single location healthcare offices.

Follow the link below to learn more about Unified Communications and Healthcare –

Unified Communications and Healthcare