NEC IPK II – Seattle area top provider of telecommunication since 1984

Phone Tips and Tricks: For System Managers of NEC IPK I and NEC IPK II Systems

July 7, 2014Karl de Vera

SoundTel presents a series of “Tips and Tricks” to help you better utilize your phone system. For more Tips and Tricks go to our website support page.

Are you the system manager for your business NEC IPK I or IPK II phone systems? System managers maintain the phone system user information, as well as some of the system wide features. The most common information that needs changing is user names and system date and time. More material on voice mail system administration is available directly from SoundTel. Please consult with your SoundTel representative for details of your system.

Here is a quick guide for those changes:

NEC IPK I and NEC IPK II System Administration User Manual

Have a question or want to suggest a topic? Email us at phonetips@soundtel.com
For other inquiries contact us at 425-481-5493 or service@soundtel.com

For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Brand New Phones Can Upgrade Your Older System

March 31, 2014Karl de Vera

DT730_24_lg Is your business tired of using dated looking phones, but don’t want the cost of upgrading your entire system? Now, if your business is using an NEC IPK II model system, you can upgrade to new NEC phones without the cost and hassle of changing the entire system.

For businesses using an IPK II system, you can now upgrade to a brand new Univerge all digital handset that will easily integrate into your system. These phones will help modernize the look of your office at a fraction of the cost of an entire communications system. And remember that for these older systems, only used handsets are available. So for a little more money than used, you can upgrade to a brand new digital phone.

DT330_12_large If your system is an older IPK I version, digital phones are also available when you add a retrofit keypad. This is a great way to modularly update your current system.

SoundTel can help you find the perfect phone upgrade for your current NEC system. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. ContactSoundTel or call 425.481.5493 or 800.797.3663 to learn more.

Phone Tips and Tricks: Browser Based Maintenance on NEC Phone System

January 15, 2014Karl de Vera

Browser based maintenance is one of the best features of a modern business phone system. If you have an NEC IPK2 or newer system, this feature is available to you with NEC’s Web Pro. Below we review some of the most basic features of this program.

Web Pro for the NEC SV8100 and IPK2

To start the program:

Open Internet explorer (Web pro does not work properly with Chrome)
In the web address field enter the IP address of the phone system
Enter your user name then password. Both the user name and password are case sensitive.
Default user name: ADMIN1
Default password: 0000 (four zero’s)

If you are unable to log in:

Check your IP address
Check your user name and password, remember both are case sensitive
Check your internet access and access to your network. Both are needed to access Web Pro
Call SoundTel for help

Swapping two phone locations
Available with the SV8100 software 3.0 and above. If you own a SV8100 and do not see the following feature, you will need a firmware upgrade.

Log into the phone system administration page see “To start the program” above
Click on the Swap icon
Use the drop down menu to select the two extensions you want to swap locations
Ensure both users are not on the phone
Click the Apply button to save
All of the data for the phone is now swapped including name, buttons, extension number, and voicemail box

Change the name displayed on a phone

Log into the phone system administration page (see “To start the program” above)
Click on the System data icon
Click on 15.XX Extension setup to expand the column
Click on 15.01 Extension basic setup
Use the drop down menu to locate the extension name you want to change and click on it
In the field 01 Name clear the previous name and type the new name of the extension
Click on the Apply button to save

For over 25 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn about internet security, anti-virus, firewall protection and more. Arrange for your free 15 minute CheckIn communications system analysis and SoundTel can help make sure your business is protected.

Phone Tips and Tricks: Customize Your Phone with Distinctive Ringing

July 7, 2013Karl de Vera

SoundTel presents a series of “Tips and Tricks” to help you better utilize your phone system. For more Tips and Tricks go to our website support page.

Have you ever ran to your phone only to find its your associates ringing and not yours? You can solve this problem with distinctive ringing.

Distinctive ringing can becustomized for both your intercom ring tone and your incoming (trunk) call ring tone.

NEC Univerge 8100 and NEC IPK II

While your phone is idle:

Step 1: Press Speaker and Dial 720
Step 2: Dial 1 to set Intercom ring; Dial 2 to set Trunk ring
Step 3: Dial code for the desired ring pattern (1 – 8)
Step 4: Press Speaker to Hang Up

To Listen to the Ring Tone Choices

While your phone is idle:

Step 1: Press Speaker and Dial 711
Step 2: Dial 1 to listen to Intercom ring; Dial 2 to listen to Trunk ring
Step 3: Dial code for the desired ring pattern (1 – 8)
Step 4: Press Speaker to Hang Up

*NEC IPK I and older systems need to be programmed by a technician.

Have a question or want to suggest a topic? Email us at phonetips@soundtel.com
For other inquiries contact us at 425-481-5493 or service@soundtel.com

Thank you for being our valued customer. SoundTel is your total Communications Solution provider.

For more information visit: www.soundtel.com.

[Tips & Tricks] How to set up the one-touch key on your NEC and Panasonic telephones.

July 3, 2012Karl de Vera

SoundTel presents a series of “Tips and Tricks” that will help you better utilize your phone system. For more Tips and Tricks click here to go to our website support page.

Do you know that you are able to store an extension number or a phone number on your phone? Follow our tips below to set up this feature on your phone today! Your associate or regular customer will be only one-button away.

Steps to set up the one-touch key on your Panasonic phone:

For DBS-824, Large DBS, DBS 576, and DBS 576HD:
1. Press ON/OFF
2. Select Program
3. Press a button to be programmed
4. Enter the extension number or a phone number (DBS 576 and 576HD only)
5. Press Hold
6. Press ON/OFF

Steps to set up the one-touch key on your NEC phone:

For IPK I:
1. Press Feature
2. Press Redial
3. Press a button to be programmed
4. Dial 1
5. Enter the extension number (storing a phone number is not available on this system)
6. Press Feature again to end

For IPK II and SV8100:
1. Press Speaker
2. Dial 751
3. Press a button to be programmed
4. Dial 01 and the screen will display “DSS/ONE TOUCH”
5. Enter the extension number OR 9+ destination phone number
6. Press Hold to save, you should hear a confirmation beep
7. Press Speaker to exit

We hope this series of tips will help you better utilize the functions on your phone system.