When choosing a communications solution that is best for your business, do you go with a traditional on premise system, or should you consider moving to the cloud with a hosted system? As with all business decision, you need to weigh the costs and benefits of all options. Consider the following when comparing premise vs. hosted solutions for your business:
- TCO – total cost of ownershi
- Network Assessments and Service Level Agreements
- Call quality and reliability
- Obsolescence and scalability
- Flexibility and remote access
Like all technology these days, communications is moving to the cloud. Just as you can choose hosted enterprise “software as a service” (SaaS), telecommunications providers are now offering full business communications systems that are web based, or hosted. The advantages are obvious: scalability, flexibility, ability to use a wide variety of devices from anywhere 24/7. But there are other considerations: cost, both initial and over time, reliability and security.
In the past, premise solutions (where the entire system is based physically in your office) were often chosen because of low TCO and high levels of security, since the communications system was onsite. Cloud based communications solutions offer low upfront cost, greater flexibility and low maintenance costs. Of course every business is different, and TCO depends greatly on the size and number of locations of a business. A business with a few very large sites may end up with lower TCO staying with on premise solutions, while a business with many small sites might benefit from using a hosted solutions.
If you have a large, spread out employee base with a wide variety of needs and mobile devices, the cloud based solutions can save you a significant amount of money by allowing BYOD: (Bring Your Own Device), where employees can use their own mobile devices on your business system by simply installing an app. Using the cloud, you are not bound to any specific brand or even certain standards, since there are apps available to connect virtually any communication device imaginable, now or in the future. It also allows for one-number access no matter where or what device an employee is currently using.
But if you are a small single location office, this type of flexibility and scalability is unnecessary. In this case, a more standard premise based solution may be appropriate. A business should not let the excitement of moving with the newest technology trend outweigh a thorough review of the costs and benefits. Also, modern premise systems come with many of the same options as hosted systems.
Always consult with a reliable, trustworthy expert in the communications field. SoundTel will be happy to answer any questions you have about hosted vs. premise and which is right for your business. For 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn more.
If you run a healthcare business or senior care facility, putting someone on extended hold or missing a call could be a matter of life or death. Answering all calls in a timely matter is more than good customer service in the healthcare industry. Yet many offices struggle with out-of-date systems that are unable to handle growing clientele numbers efficiently and effectively. Simply parking customers on hold for several minutes is not acceptable.
As the article highlights, there is a wide range of technologies to upgrade or replace aging systems. VoIP offers faster, clearer and more reliable service than many traditional phone lines. IP-based communications allow businesses to answer phones through their laptops, check their email for voicemail left in their office, and run high-bandwidth medical applications that are becoming more popular.
Seattle area top provider of telecommunication since 1984 