Tag: FAQs

What is the Security Code for my Telephone System?

Karl de Vera

FAQ’s:

Why should I change my security code?
Your security code prevents others from using your personal ID to listen to your messages. It also protects your system from outside hackers.

How often should I change my security code?
Change your security code as often as you like. Your security code should be 4 to 10 digits long.

What if I forgot my security code?
If you forget your security code, call your system manager.

How do I change my security code?
To change your security code by computer
1. Access the Mailbox Manager.
2. Click Profile.
3. Click Change Code.
4. In the Change Security Code dialog box, type your old and new
passwords in the corresponding fields.
5. Click OK and then click Save.

To change your security code from your telephone
1. Press MESSAGE key or VMsg soft key
2. If using Softkeys press SETUP, PERS, CODE. Otherwise, enter 7 7 4 to change your security code.
3. Follow the system instructions. Enter 1 for Yes, 2 for No.

 

Still have questions about Security Code or other features on your telephone system?

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SoundTel is Your Unified Communications Partner

Karl de Vera

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We offer State-of-the-Art Unified Communications Systems

  • Fits your Specific Business Needs and Size
  • Reliable, Scalable and Energy-efficient Systems
  • Supports Voice, Unified Communications and Mobility Solutions.

Advanced applications

  • Streamline Your Communications and Information Delivery
  • Improved efficiency, Higher Productivity and Reduced Costs
  • Access Voice and Data across applications, devices and geographies
  • Locate any user anywhere on any desktop or mobile device
  • Improve Customer satisfaction

Great financing options!

Advantages of Choosing SoundTel as Your Communications Partner

  • Significant Savings on your Current Telecom Costs
  • Unleash Capital Trapped in Your Outdated System
  • Streamline Processes to Improve Market Responsiveness

 

NEC’s Unified Communications brings Voice and Data Together! Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.

 

To learn more about Unified Communications:

Free_Consultation-02

 

Unified Messaging (UM) vs. Unified Communications (UC)

Karl de Vera

Unified Messaging has been around for about 20 years. A general definition would be something like “Unified Messaging allows you to access all kinds of messages i.e., voice, email, fax, etc. across all types of devices i.e., desk telephone, computer, cellphone, etc.”

For our purposes UM usually means you can manage (receive, listen, and reply) to your voice mails on your computer, tablet, or smartphone via some kind of email delivery or integration. The specific capabilities vary depending on the implementation or platform but the primary goal is convenient and timely message delivery regardless of where you are.

Unified Communications expands dramatically on this concept!

Think of it as the intersection of Caller ID and your current availability, or “presence”. We all know what Caller ID is and how useful it can be for deciding how and when to answer a call. But what happens when we are not where the call and it’s corresponding Caller ID information are? Voice mail is what usually happens. Then a game of phone tag that usually results in a lack of contact in about 70% of all attempts.

UC gives us the ability to manage all of our calls on all our devices, wherever we are.  Using “profiles” we are able to make simple rules that route calls intelligently based on the caller and our current “presence” i.e., where we are and what we are doing. Important callers can be delivered to us regardless, others may be provided a choice based on how urgent it is, while unrecognized callers will be given voice mail so that we can reply if and when we choose.

Many systems allow you to manually set your presence like the in/out board at the front desk but getting people to use those can be like herding cats.  Presence should be automatic like an executive secretary who knows where you are at or what you are doing. This is what I call “Rich Presence”.

This results in a higher call completion rate and a quicker response when the call is not completed. This saves time for everyone  involved, saving money and improving productivity.

NEC’s Unified Communications for Business (UCB) with Rich Presence knows if you have a meeting on your Outlook calendar, it even knows if you are at your desk or not by watching your telephone, mouse, and keyboard for activity!

 

Want to learn more about Unified Messaging and Unified Communications and see how you can use them for your business?

Free_Consultation-02

 

Reduce your taxes and purchase a new telephone system with the 179 deduction

Karl de Vera

Time is running out to save on your taxes using the 179 deduction for 2010. Your telephone equipment purchase must be made by 12/31/2010 to qualify. Why pay taxes when you can get new equipment instead?

Most business owners know about the 179 tax deduction but did you know leased equipment can also qualify? Both $1 and 10% buyout lease qualify for the 179 deduction. The tax savings may even be enough to make your first years payments!

Not sure about just what the 179 deduction is? Essentially, Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment purchased or financed during the tax year. That means that if you buy (or lease) a piece of qualifying equipment, you can deduct the full purchase price from your gross income. It’s an incentive created by the U.S. Government to encourage businesses to buy equipment and invest in themselves.

 

Questions? Let us help you!

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What is VoIP or Voice Over Internet Protocol?

Karl de Vera

Many people that I talk to are somewhat confused about what Voice over IP really is. VoIP is just another way to transmit voice in a digital format. Voice has been digitized and transmitted in digital formats for decades. In the past it has usually been circuit based meaning a conversation or multiple conversations are transmitted on connections created specifically for this purpose. A good analogy might be the tube at a banks drive up teller.

VoIP is a packet based technology, a way to transmit voice in packages like an envelope. This allows connections across multi-purpose data networks. A good analogy might be the US Mail system, where you enclose what you want sent and address it so many types of items between many locations can be mixed together and delivered using a common infrastrucure. Because these networks are becoming ubiquitous (widespread, constantly encountered, everywhere) using this infrastructure can improve efficiency and increase flexibility.

-Dale

How to lease a business telephone system.

Karl de Vera

Business Telephone Leasing 101

There are typically two types of leases: FBO (fixed buyout) and FMV (fair market value):

FBO leases are usually dollar buyout or 10% and are considered a purchase instead of a rental. The purchase may qualify for a section 179 deduction and be directly expensed, if not you usually have to expense it on a depreciation schedule. This type of lease can FMV leases are usually considered a rental lease and may provide tax advantages as all the payments and taxes can be directly expensed. This type of lease cannot have a known buyout amount. The buyout is calculated as the “fair market value” of the equipment at the end of the lease term. It is usually 15-20% of the original purchase price. Keep in mind that the leasing company probably doesn’t want you to return your old equipment so the buyout amount may be negotiable.

At the end of the lease you can return the equipment, extend the lease, upgrade the equipment and rewrite the lease, or buy out the lease. Returning the equipment is usually not your best choice either, it is usually worth more than the buyout and an upgrade can improve your system while still preserving much of the original investment.

Our leasing companies are very flexible and will also lease other things like furniture, computers, etc. with or without a communications system purchase. They can also provide custom leases with varying terms and payments so please let us know of your special requirements.

We are not accountants or tax professionals and provide this as a general terms explanation. Only your accountant can tell you what kind of lease is best for you, please consult with them.