Basic Troubleshooting for Your Communication System

Storm season is well underway in the Pacific Northwest. It is likely that homes and business in the Puget Sound area will suffer, resulting in loss of power and communications during upcoming storms. Any time your business is experiencing any type of communications problems, including intermittent blackouts or dropped calls, you should ask yourself these five questions:

1. When did the problem start? Did something happen around this time that could cause this problem.

  • Look back at the recent weather and see if it coincides with the beginning of your communication system issues. Even if the storms in the region didn’t hit your business directly, it may have caused problems somewhere else that cascaded to your phones.

2. Have you made any changes to your network or infrastructure that may be affecting your communication system?

  • The timing of the problems and recent storms could be simply a coincidence. Recent changes made by you or your provider could be causing issues because of incorrect installation or incompatible parts. Check into the last time any changes were made to hardware or software.

3. Is the problem on all lines or one line?

  • Is everyone in your office experiencing the same issue or is it confined to one line? Issues with a single line are usually easier to diagnose and correct, but be sure the problem is actually limited to that single line and not just more pronounced than on other lines.

4. Is the problem on one phone or all phones?

  • Problems with the actual phones may be different than problems with the line. If possible, try moving the problem phone to a different location to see if the problem moves with the phone. Try to track down and isolate as best you can the starting point of the problem.

5. Is the problem constant or intermittent? If intermittent can you recreate it?

  • Of course, it is much easier to pin down a consistent problem. By following the first three steps you can probably find the issue quickly. An intermittent problem can be much more frustrating. Try experimenting with your phones to see if you are able to reproduce the problem. Write down a list of each thing you try and the results you get so you don’t end up working in circles. Keeping a log of intermittent problems will help find patterns as well.

nec-monitor-152webIf the problem is not readily fixed by someone within your organization, keep all the information you have discovered handy to help in the diagnosis by whoever you call in to work on your system. SoundTel can help diagnose, repair and replace a wide range of phone systems, from simple, older landlines to the most advance cloud-based communications network.

For over 30 years, we have assisted companies like yours in their every communications need. We are a local, family-owned business invested in our community. Contact SoundTel or call 425.481.5493 or 800.797.3663 to learn about diagnosing, repairing and replacing your current communications system. Arrange for your free 15-minute Check-in communications system analysis and SoundTel can help make sure your business is protected.